Privacy Policy

Effective Date: 15/09/1999
Last Updated: 09/06/2026

1. Introduction

PC People ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: PC People
Website: https://pc-people.co.uk
Email: info@pc-people.co.uk
Telephone: +44 07798 590756
Address: 30 Church Rd, Bolton BL1 6HE

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Postal address
Information relating to your computer or IT issue
Billing and payment information
Any information you provide through contact forms or email correspondence

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Pages visited
Date and time of access
Website usage data collected through cookies and analytics tools

Device Data

Where you provide a computer or device for repair, we may have access to data stored on that device solely for the purpose of diagnosing and resolving technical issues.

4. How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide computer repair and IT support services
Manage bookings and appointments
Process payments and issue invoices
Communicate regarding your service request
Improve our website and services
Meet our legal and regulatory obligations
Prevent fraud and maintain security

We will only process your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

We rely on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent, where required

You may withdraw your consent at any time where consent is the basis for processing.

6. Device Data and Confidentiality

We understand that devices submitted for repair may contain personal or confidential information.

Our technicians will only access files and data where reasonably necessary to diagnose or repair your device. We will treat all information as confidential and will not intentionally view, copy, share, or disclose personal files unless:

It is necessary to complete the requested service;
We are required to do so by law; or
You have given us permission.

We recommend that customers back up their data before submitting any device for repair. While we take reasonable care, we cannot guarantee against accidental data loss during repair processes.

7. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Payment service providers
IT and website hosting providers
Accountants or professional advisers
Delivery or courier services
Law enforcement or regulatory authorities where legally required

All third parties are required to respect the security of your personal data.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and tax obligations.

Repair records and invoices may be retained for up to seven years where required by law.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies may include:

Essential cookies
Performance and analytics cookies
Functional cookies

You can control or disable cookies through your browser settings.

11. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict or object to processing
Request transfer of your data
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)

You can contact us to exercise any of these rights.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

13. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

PC People

Email: info@pc-people.co.uk

Telephone: +44 07798 590756

Address: 30 Church Road, Bolton BL1 6HE

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).